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Frequently Asked Question(s)

1. How can I become a member ?

Please contact us to find out how to become a member.

2. How can I place bet ?

You can place your bet with us via our website on the Internet and in accordance to our rules and regulations stated.

3. When can I place bet ?

You can place your bet with us anytime; 24 hours per day on each 365 days all year round.

4. What is the minimum and maximum bet amount ?

The minimum and maximum varies for different users and different matches. You will see the acceptable bet range in the place bet panel.

5. How do I deposit money into my Account ?

We offer different methods for depositing money into your account. You may contact our Customer Service for further assistance.

6. What does each bet type mean ?

Please visit How To Play to find out all our sports betting options and bet types.

7. Can I cancel my bet ?

You cannot cancel a bet once it has been accepted by system. If you suspect any problem, please contact our customer service immediately.

8. How do I collect my winning payout ?

Your winning payout will be sent to you electronically via your nominated bank account.

9. What if I cannot login ?

If you are certain that you cannot login using the correct username and password, your account may be suspended for various reasons. Please contact our customer service to resolve the issue.

10. What if I forgotten my password?

If forget your username or password, please contact our customer service for assistance.

11. Can I login my account from multiple location ?

As long as you have internet access, you can login to your account from anywhere. But please be reminded that you are not permitted to login simultaneously using the same account.

12. Can I let someone else bet with my account ?

For the security of your account and personal information, we suggest that you do NOT disclose your Username or Password to any other person.

13. What if there are changes to my personal details ?

Please contact our customer service or Live Chat immediately to notify them about the changes.

14. Is my personal information protected safely ?

Yes. All your personal information are securely stored and protected with strict confidentiality.

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